The Programme.

Minimise dependence on costly contractors in the UK market and establish a new organization spanning three locations in India. This organisation would comprise skilled program and project managers, as well as essential support functions. The approach involved recruiting permanent staff, providing training to internal personnel, and fostering collaborations with Indian suppliers of management services.

Implement a framework to facilitate effective teamwork between teams based in India and the United Kingdom. Prioritise clear communication and streamlined delivery processes, establishing a consistent pipeline of programs and projects executed from India. Additionally, ensure optimal performance from local vendors, emphasizing timely recruitment, seamless onboarding, and efficient resource management.

My Role.

I served as the principal Programme Manager, primarily stationed between London and various sites in India. In collaboration with the management teams in India, my role centered on implementing a robust project management capability.

Key responsibilities encompassed formulating business and operating models, establishing a new organisation, overseeing the recruitment and onboarding processes, ensuring high-quality project delivery through training initiatives, and fostering effective working relationships between the teams in India and the UK.

Moreover, my role extended to introducing a comprehensive delivery framework, overseeing the performance of both staff and vendors, and placing a strong emphasis on internal business development and the seamless transition of work to be executed in India.

Results.

Within a span of two years, a project delivery capability and support services employing over 400 individuals was successfully establshed, resulting in a savings of £20 million in annual contractor expenses in the UK.

Leveraging my past experience with overseeing teams in India and managing vendors, I fostered trust among teams in both the UK and India, promoting effective collaboration between vendors and the business.

In partnership with the management teams in India, I elevated the service delivery standards of vendors.